Select a city and the event you’re interested in, reserve the seats you want on the venue map, proceed to order checkout: enter your full name, phone number, and email address in the fields. Make payment using your preferred method. Done! An email with your tickets will be sent to the address specified in the order.

Perhaps the tickets are still with you. Check the "Spam" folder. If the tickets are not there either, use the ticket recovery link https://intickets.ru/resend

If you purchased the ticket on our website, follow the link and go through the ticket recovery procedure https://intickets.ru/resend. If this doesn’t help, email us at help@sayagency.ru with the following details: contact information you provided in the order (full name, phone, email), purchase date, event and city for which the tickets were bought. We will contact you.

Yes. The first name and last name indicated on the ticket do not affect entry.

Perhaps the tickets are still with you. Check the "Spam" folder. If the tickets are not there either, use the ticket recovery link https://intickets.ru/resend. If this doesn’t help, email us at help@sayagency.ru with the following details: contact information you provided in the order (full name, phone, email), purchase date, event and city for which the tickets were bought. We will contact you.

Unfortunately, such a technical option is not provided. You can request a refund and purchase other tickets.

Each such question is handled on an individual basis. Please send your request to help@sayagency.ru

All concerts with age restrictions are advisory, except for 16+ and 18+. Children below the age limit may attend events accompanied by an adult. Please note that children under 3 years old enter concerts free of charge if they do not occupy a separate seat and age is confirmed with documents. In all other cases, a separate ticket must be purchased.